Option 1 — Delete from inside the app (recommended)
The fastest way to delete your account is from within the RareJourney app, where your identity is already verified.
- Open the RareJourney app and sign in.
- Tap your profile, then Settings.
- Choose Account → Delete account.
- Confirm the request. Your account is queued for deletion immediately and a confirmation is sent to our team for processing.
Option 2 — Email request (if you can't access the app)
If you've lost your device, can't sign in, or have already uninstalled the app, you can request deletion by email instead.
- Email privacy@therarejourney.com with the subject line "Delete my account".
- Send the email from the email address registered to your RareJourney account. We will not act on requests sent from any other address.
- We will reply to that same address with a one-time confirmation. Reply "Confirm delete" to authorise.
- We process the request within 30 days and email you when your data has been removed.
Why this verification step? The email-from-registered-address + one-time confirmation is the same proof-of-control we use for password resets. It stops anyone else from triggering deletion of your data.
When your request is processed, the following is permanently removed from our production systems:
- Your account (Supabase Auth user and credentials)
- Your profile (name, date of birth, conditions, relationships)
- Timeline events you have logged
- Patient documents you have uploaded, including extracted text
- Chat history with the in-app assistant
- Any feedback or survey responses you submitted while signed in
- Audit log of the deletion request itself — kept for 12 months. This is evidence that we honoured your request and contains no personal content from your account.
- Aggregated, anonymised analytics counters (e.g. total chat messages across all users) — retained indefinitely. These contain no identifiers and cannot be re-associated with you.
- Records we are required to keep by law — for example financial or transaction records under Australian Tax Office rules (typically 7 years). This only applies if you ever had a billing relationship with us.
- Within 24 hours — your account is disabled and your data is hidden from all RareJourney services.
- Within 30 days — your data is permanently removed from our production database.
- Within ~30 days — your data also rolls out of our daily database backups as the older backup snapshots expire on rotation.
Published by Happy Lucky Designs Pty Ltd, Australia. Last updated 1 May 2026.